Privacy Policy
Information We Collect
We collect basic information needed to process your order, including your name, email address, phone number, and billing details.
For local pickup orders, we also collect the information needed to schedule your pickup time.
We do not sell or share your personal information with outside companies.
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How Your Information Is Used
We use your information to:
– Process and fulfill your orders
– Contact you about your order or pickup
– Respond to questions or customer service requests
– Send updates if you choose to subscribe
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Payment Information
All payments are processed securely through our payment provider.
We do not store or have access to your full credit card details.
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Cookies & Analytics
Our website may use basic cookies to keep your cart active and improve your shopping experience.
You may disable cookies in your browser if you prefer.
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Your Rights
You may request to update or delete your personal information at any time.
Just contact us and we’ll be happy to help.
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Terms & Conditions
General
By placing an order with Highland Mill Landing, you agree to the policies listed on this page.
We reserve the right to update these policies as needed.
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Product Availability
Our products are seasonal and may sell out quickly.
If an item becomes unavailable after you place an order, we will contact you with options.
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Pricing
All prices are listed in U.S. dollars and may change based on market conditions, feed costs, or seasonal availability.
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Local Pickup
Perishable items such as meat and eggs are local pickup only.
Pickup instructions and address are provided after checkout.
Customers are responsible for arriving during their scheduled pickup window.
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Shipping
Some non‑perishable items may be eligible for shipping.
Shipping availability will be clearly marked on each product page.
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Allergy & Feed Information
Our poultry is raised on custom‑milled feed without corn or mammal byproducts, which may be suitable for individuals with corn sensitivities or alpha‑gal syndrome.
However, every person’s needs are different, and we cannot guarantee individual reactions.
If you have questions, please contact us before ordering.
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Use of Our Website
You agree not to misuse our website, attempt to access restricted areas, or interfere with site functionality.
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Refunds & Returns Policy
Perishable Items
Because our products are perishable, all sales are final.
We cannot accept returns of meat, eggs, or other temperature‑sensitive items.
If there is an issue with your order, please contact us within 24 hours so we can make it right.
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Non‑Perishable Items
Non‑perishable items may be eligible for return within 7 days if unused and in original condition.
Customer is responsible for return shipping unless the item arrived damaged or incorrect.
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Order Changes & Cancellations
Orders may be changed or canceled before pickup day.
Once your order has been prepared, changes may not be possible.
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Damaged or Incorrect Items
If something is wrong with your order, please contact us within 24 hours with your order number and a brief description of the issue.
We will work with you to resolve it quickly.
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Questions?
If you need clarification on any policy, please reach out through our Contact page. We’re always happy to help.